Support starts in the app, with Ask.

1. We receive what you wrote, your conversation with Lepel and your company's name. The conversation holds your questions and Lepel's answers. If something went wrong, the error's code and a reference to the call come with it, unless you leave them out. We aren't told who you are, and no document is attached. If Lepel quoted a document in an answer, the quote comes with the conversation.
2. Our answer comes back as a message in your support conversation, which Ask lists under Your conversations with support. A task for you appears in Tasks, and you're told the way your notification settings say. To add something later, send it to support again.
3. Under Workdesk, then Support, your company sees what its people have sent to support and what we answered. Each one is seen by whoever's access reaches it, like any document, so an administrator over the whole company sees them all.

Email support@lepel.app. Do the same if Ask isn't on your screen.

Say which company you work for and what the screen shows. Never send a password or an authenticator code.

Hours

Monday to Friday, 08:00 to 17:00 SAST, excluding South African public holidays

We answer within one business day. If you can't sign in or Lepel is down, the same business day.